In current competitive market, machinery manufacturers struggle to build ongoing relationships with customers post-sale. Once equipment is deployed by a customer, they lose visibility into machines’ performance, heavily relying on field service teams in case of failure. At Oden, we believe there’s a better way.
That’s why today we’re announcing our partner program to enable machinery manufacturers to leverage Oden’s IoT technology infrastructure and our Industry 4.0 expertise, and immediately begin adding value for their customers. Our goal is to help machine makers re-imagine customer aftermarket service.
Oden’s Vice President of Business Development Steve Braig will oversee the partner program and lead the development of machinery OEM relationships and strategic partnerships with system integrators and software providers. Steve is the former CEO of Engel Machinery and Trexel who served on the U.S. Manufacturing Council, advising Congress and the administration on manufacturing conducive policies.
The machinery manufacturers who are providing remote monitoring and maintenance services to their customers are already realizing considerable gains. More than 80 percent benefited both from increased customer satisfaction and improved uptime and machine availability. One third have also decreased the number of on-site service calls and lowered the cost of problem resolution. The Oden real-time, data-driven technology approach has the potential to increase these gains exponentially.
Using Oden’s platform, machine makers can provide their customers with real-time alerts and fix equipment before it fails, effectively eliminating unplanned downtime. Their customers will benefit from the option to outsource the maintenance and repair of their assets to the equipment maker, reducing their MRO costs and increasing machine availability.
Oden’s platform, which spans both hardware and software, offers machinery manufacturers easy to install wireless IoT devices, and production-ready, intelligent industrial IoT software. Its predictive analytics can be applied to monitoring critical machine components and sub-systems of production, delivering real-time insights into the inner workings of their equipment, and predictive maintenance post-sale.
If you would like to learn more about Oden’s partner program for machine manufacturers, please get in touch.